FAQs

Our warehouse is open to ship Monday through Friday. We are closed for all US federal holidays. 

Please allow 7 DAYS for your order to be processed and shipped.

Delivery timeframes apply after your order has been shipped.

You will receive a shipping confirmation email with a tracking number when your order is fulfilled and shipped. Orders may be split across multiple shipments.

We strive to get your order to you as quickly as possible! Here are the estimated delivery times for different shipping locations:

• Standard Shipping (USA): Orders within the United States typically take 3-6 business days for delivery.

• International Orders: For international shipments, please allow up to 30 days for delivery, depending on your location and customs processing.

• Hawaii & Alaska Orders: Due to their distance from the mainland, orders shipping to Hawaii or Alaska may take an additional 7-14 days for delivery.

Please note that these are estimated time frames, and delivery may take longer during busy times or due to unforeseen circumstances like weather or customs delays. Once your order has shipped, you will receive a tracking number to monitor its progress.

If you have any questions or concerns, feel free to contact us!

Shipping Costs for Orders within the USA

We offer free standard shipping on all U.S. orders with a merchandise subtotal of $200 or more before taxes!

For U.S. orders with a merchandise subtotal under $200, we charge a flat rate shipping fee of $5. This fee applies to all domestic orders, regardless of size or weight, making shipping simple and straightforward.

Please note that the $200 minimum is calculated before taxes and after any applicable discounts. Expedited shipping options are available at an additional cost and are calculated at checkout.

Shipping Costs for Orders outside the USA

As of October 2023, we proudly ship worldwide. International shipping costs are the responsibility of the customer and are calculated at checkout based on the weight of the package and destination.

Please keep in mind that international orders may be subject to customs clearance, import duties, taxes, and other local processing requirements. These factors, along with transit distance and carrier delays, can impact delivery times, which may take up to one month depending on the destination.

Yes, we offer worldwide shipping!

Shipping costs for international orders are calculated at checkout based on your location and package details. Please note that customers are responsible for any applicable shipping fees, duties, or taxes.

Delivery times may vary depending on factors like customs processing, distance, and local carrier delays.

Signature Required for High-Value Orders

To help protect your order, all purchases over $500 are shipped with a signature required upon delivery.

This means someone will need to be available to sign for the package at the time of delivery. If no one is available, the carrier may attempt delivery again or hold the package at a local facility for pickup.

We recommend keeping an eye on your tracking information so you can plan accordingly for delivery.

If you have any questions or need assistance, feel free to reach out to our team—we’re always happy to help.

We accept returns on unworn, unwashed, and unaltered items (excluding accessories and final sale items) within 21 days of delivery for U.S. orders.

Please note:

• International orders are not eligible for exchanges
• Accessories, hats, and discounted items are final sale
• All items must have tags attached

Returned items must be free of:

• Makeup
• Perfume or deodorant
• Body odor
• Pet hair
• Any stains or marks

If an item is returned in a condition that cannot be resold, it may be sent back to you at your expense.

How to Start a Return
All returns must be submitted through our return portal: HERE

A Few Things to Keep in Mind

• We are not responsible for non-Lala items sent back to us
• Some dyes (especially dark denim or black) may transfer to lighter fabrics. This can be affected by heat and humidity and is not considered a defect. Please follow care instructions carefully
• We monitor returns for misuse. If we suspect fraudulent activity, we may deny return requests associated with that order

Can I return items purchased with a discount code?
Yes! Items purchased using a discount code are still eligible for return, provided they are not marked as Final Sale on the product page and the promotion terms do not state otherwise.

Welcome Discount (10% Off)
If you used our welcome 10% discount code, your order is still eligible for return following our standard return policy.

Sitewide Sales / VIP Text Promotions
In some cases, we may offer sitewide sales through VIP text promotions. For these promotions:

• The message you receive will always clearly state if the sale is final sale
• If the promotion is marked as final sale, items purchased using that code will not be eligible for return

We always recommend checking the product page and any promotional messaging before placing your order.

If you have any questions, our team is always happy to help at [email protected]

All clearance styles and discounted styles are FINAL SALE. No returns will be accepted for these items. No exceptions.

Please allow up to 7 business days after your return has arrived at our warehouse to be processed for refund, exchange, or store credit. 

Once your return has been received and processed, you will be notified via email when the refund, store credit, or exchange has been issued.

Please allow 3-5 business days for the refund to reflect in your account.

While our policy generally does not permit order edits, we understand that changes may be necessary. If you need to modify an item in your order or update your delivery address, please contact us as soon as possible. We will make every effort to accommodate your request.

We do our best to accommodate order cancellations if your order has not yet been processed in our system. While we’ll always try to catch it in time, we’re not able to guarantee that a cancellation can be completed.

To help ensure everything is perfect, we recommend reviewing your items carefully before placing your order.

If no one was home at the time of delivery, the carrier may have left your package in a safe place.

We recommend checking around your home, with neighbors, or with your building management just in case it was received on your behalf. It’s also a good idea to double-check your shipping address in your order confirmation to make sure everything looks correct.

Sometimes packages may be marked as delivered but show up a little later, so it may still be on the way.

If you’re still unable to locate your package, please reach out to us and we’ll be happy to help look into it for you.

We’re so sorry to hear you received the wrong item in your order and we’re happy to help get this sorted out.

Please reach out to our team at [email protected] with a photo of the item you received, along with the name of the missing item(s), so we can assist you as quickly as possible.

We also recommend checking your package for any notes or packing slips, as some items may ship separately.

While we’ll do our best to make this right, exact replacements can’t always be guaranteed due to inventory availability. Rest assured, we’ll work with you to find the best possible solution.

If your order is canceled by Dressed in Lala, you will receive an email detailing the reason for the cancellation.

Please note: Dressed in Lala reserves the right to cancel and refund any order for any reason.

Preorder Shipping Info 

We’re so excited you’re shopping our preorder pieces! Here’s how shipping works based on your order and location:

U.S. Orders

If your preorder item is expected to arrive within 2 weeks of your order, your full order (including in-stock items) will ship together once the preorder item arrives at our warehouse.

If your preorder item is expected to take longer than 2 weeks, any available items will ship first. Your preorder item will then ship separately once it arrives.

International Orders

If your preorder item is expected to arrive within 3 weeks of your order, your full order will be held and shipped together once the preorder item arrives at our warehouse.

If your preorder item is expected to take longer than 3 weeks, available items will ship first. Your preorder item will follow in a separate shipment once it arrives.

A Few Things to Keep in Mind

Estimated arrival dates for preorder items are listed on each product page.

You’ll receive tracking information as soon as each shipment leaves our warehouse.

Shipping timelines may vary slightly due to production or carrier delays, but we’ll keep you updated along the way.